IT Administrator

To Apply: All applicants must submit a resume and cover letter in addition to completing the application.  Submissions will be accepted until the position is filled. Send completed application to wmlpersonnel@wmlnj.org.

Job Summary: Reporting to the Library Director, the IT Administrator provides overall technology support and implements technology strategies for the library.  Provides all aspects of day-to-day technical support, troubleshooting and resolving hardware, software, server and network problems.  Supports the LAN and WLAN.  Installs software; prepares and maintains system/application documentation; maintains hardware and software inventory; develops hardware and software replacement plan; and performs related tasks. Creates, maintains and updates the Library’s Technology Plan

Hours per week: 35 hours (full-time)

Basic schedule is Monday – Friday 8:00 AM – 4:00 PM   There will be one day per per week 1:00 PM – 9:00 PM, and alternating Saturdays 8:00 AM – 4:00 PM, with a day off during week.

Duties:

•Maintains all library computer technology, including the critical updates of associated hardware and software.

•Participates in the planning and implementation of additions, deletions and major modifications to the library’s technology infrastructure.

•Maintains the LAN and WLAN; implements network security; and manages secure network access.

•Installs new and replacement hardware components on computers and peripherals; Windows operating systems and upgrades; and other applications software.

 Makes recommendations for the purchase of new software

 Installs new and updated software.  Keeps records and informs appropriate staff when software licenses need to be renewed.

•Troubleshoots and implements routing, cabling and wireless local area network connection solutions to provide timely service for library customers and staff. 

•Performs routine maintenance and troubleshooting for telecommunications and network hardware, cabling and peripherals.

•Maintains backup status and maintenance logs.

•Performs emergency troubleshooting of network and server problems during off hours either remotely or in the building as needed.

•Maintains hardware and software related to specialized library services, including the TLC ILS, Envisionware PC Reservation system and self-checkout system and RFID technology.

•Communicates and works with the library’s various software vendors to ensure all software is up-to-date and working properly.

•Trains library staff through both formal and informal training programs including the operation of computer hardware and software.

•Communicates effectively with vendors to identify needs, build and maintain lasting vendor relationships, and evaluate alternative business solutions.

•Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.

•Performs physical inventory inspections and maintains equipment including laptops and software inventory.

•Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective action.

• Attends professional meetings and maintains active membership in relevant local, regional, state and national associations. Remains current on library and technology trends, issues, and standards.

•Communicates and enforces IT standards and practices, initiates and implements improvements in all areas of IT.

•Maintains the library’s effectiveness and efficiency by delivering and supporting strategic plans for implementing information technologies by identifying problems, evaluating trends, and anticipating requirements.

•Resolves escalated software and network issues and maintains system documentation.

•Effectively communicates relevant IT-related information to all staff.

•Consistently delivers high-quality services to staff and patrons.

•Plans and presents computer instruction classes to the public and staff

•Assists with setup of library audio-visual equipment. Troubleshoots and repairs equipment when appropriate or calls for repairs.

•Responsible for special projects, their management, and other duties as assigned.

Knowledge and Abilities:

•Thorough knowledge of Microsoft Office; computer, network operations and maintenance; LAN/WLANs; software applications; and emerging technology trends.

•Demonstrated ability to evaluate critical systems, prioritize workflow and determine solutions.

•Knowledge of how to effectively troubleshoot problems with computer systems including hardware and software, email, network and peripheral equipment problems.

•Ability to interpret and apply laws, regulations and policies.

•Ability to provide technical assistance for computer problems

            •Ability to work for extended time at keyboard/terminal and to read and understand technical manuals.

            •Ability to work effectively with the public.

            •Ability to work with minimal supervision and work flexible hours, including weekends and evenings as needed.

Communication Skills:

•Ability to communicate effectively both orally and in writing in a clear, concise manner.

•Possess good interpersonal skills and ability to maintain and foster cooperative and courteous working relationships with the public, peers and supervisors.

Education and Experience:

• Associate’s degree in computer science, a bachelor’ degree is preferred with an emphasis in networking or systems maintenance.

• Intermediate or advanced knowledge of:

    Windows Server software 

    Windows 10 – desktop version

    Microsoft Office

    Enterprise version of Symantec

    Deep Freeze

    Malwarebytes

• Demonstrated working knowledge/experience in:

     Setting up and maintaining local area networks

                Repair/setup of desktop and laptop computers

                Ability to translate technical jargon to laypeople

• Advanced certifications preferred
• Prior library experience a plus

Physical Requirements:

• Physical condition commensurate with the demands of the position

•Able to work with or without reasonable accommodation in a shared work area, to stand and move around for three or more hours at a time and to lift 50 pounds from varying heights (e.g. printers, computer monitor, etc.).

•Must be able to set up workstations with computers and necessary peripheral devices around and under desks and in small spaces.

•Must be able to use the keyboard and work on a computer screen for extended periods of time.